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Frequently Asked Questions

Q: Who is Acapulco Vacation Villas?
We are one of the most experienced and respected companies in the Vacation Villa Rental field. Acapulco Vacation Villas has been a leader in the industry since 1990.
Acapulco Vacation Villas uses an advanced computer system, insuring the absolute best and most comprehensive selection of rental properties on the market.
Our experienced staff will help guide you through the villa selection process. Each of our helpful Villa Vacation Specialists has visited and inspected our villas, so they know first hand what you should expect when you arrive.
Q: Are the rates per person or for the entire villa?
Our rates are for the entire villa, but there can be no parties, weddings or large gatherings allowed in the villas without written permission. Villas may not be occupied by more guests than specified in the rental contract. Rates are based on occupancy and additional fees may apply.
Q: What is the required length of stay?
Normally a 3 night stay is required. Many villas do accept shorter stays, especially if it is close to your departure date. During the Christmas and New Years’ Holiday period, most villas require a minimum of 10-14 nights.
Q: When is Low Season and High Season?
In Acapulco, ‘Low Season’ begins April 16th and lasts until December 14th. The higher rates of ‘High Season’ take effect from December 16th until April 15th. Your Villa Vacation Specialist will reconfirm this upon your inquiry, as there are a few exceptions, such as the ‘Holiday and New Year Season’ which lasts from December 15th until January 5th.
Q: Do we have to pay full rent if we book a home with more bedrooms then we need?
Not necessarily. Many villas can be rented at a reduced rate when you do not use all the bedrooms. This is noted on the villa rate listings on this site.
Q: If we do not book all the bedrooms in a villa will someone else (i.e. other clients) be using those bedrooms and sharing the house?
Absolutely not. You are renting the entire villa and you never have to share a villa with anyone other than those in your party.
Q: Is a villa a good idea for a honeymoon?
It's an exceptional idea and a great value. Villas are private and spacious and many have Hot Tubs or Jacuzzis. Many of our listings offer reduced rates for 2 persons or Honeymooners.
Q: Aren't villas more expensive than a hotel?
As you explore the villas we represent you'll see that many villas are often much less than prices at hotels of the same quality standard. When you factor in all the benefits and amenities of a private villa, you'll quickly realize that villas offer a superb value. Instead of paying exorbitant hotel restaurant and room service prices, you will have a dedicated cook or Chef preparing all your gourmet meals at grocery-store cost (Remember to compare rates per room/ per night).
Q: Do all of your villas include staff personnel?
YES. Every villa comes standard with a Cook, Chambermaid and Houseman/waiter. Some villas have a Chef or you may hire one during your stay. Depending on the size of the villa and the number of people in your party, additional staff may be provided or may need to be hired at an additional cost. Please consult with your Villa Vacation Specialist.
Q: What is your deposit and cancellation policy?
A 50% deposit is required upon signing your Rental Agreement in order to hold a reservation. Reservations. A confirmation letter is sent to you upon receipt of the deposit. The balance of your payment is due 15 days prior to your arrival date. In general, a cancellation of more than 30 days before the scheduled arrival date will not guarantee a refund unless we can rent the property during the same time period. If we are able to rent the villa to another client, we will reimburse your deposit less a 15% service charge. There will be no reimbursements or credits given to cancellations made 30 days or less before your arrival date. All cancellations must be received in writing. Please check at point of booking. Travel insurance is strongly recommended.
Q: Are children welcome in all the rentals?
There are a few homes that have restrictions. More importantly we recommend you let us make a few suggestions. Certain homes are more child-friendly than others in terms of safety and bedding considerations.

Please contact with any additional questions:
In the U.S: 1 (214) 347-7488
Acapulco Office: 11 52 (744) 446-6928 or (744) 446-6442
Email us at info@acapulcovacationvillas.org

Acapulco Vacation Villas’ Staff is just waiting to help make your perfect vacation memory happen!

Travel Tips

Entry Requirements
Entry Requirements
Citizens of the U.S., Canada, Australia, New Zealand, Japan, Argentina, Chile and nearly all Western European countries do not require visas to enter as tourists. They do require a tourist card to visit Mexico, which can be obtained from the immigration officials at airports, piers or the border. Mexico has also instituted an approximately US$15 visitor fee; this is usually included in your ticket price.
Language
Language
Spanish is the official language; English is understood and/or spoken by most people employed in the tourism industry. French, Italian, German and many other languages are spoken by tour guides and concierges.
Climate
Climate
Acapulco is hot and sunny all year round. The average temperature fluctuates between 80°F to 92°F (27°C to 33°C). July and August are the warmest months and rainy season runs from June to October, though showers usually last only 15 or 20 minutes and fall at night.
Dress
Dress
During the day, shorts, bathing suits, T-shirts, sandals and like are acceptable. At night, the code is "dressy casual" –locals dress to impress, so you might want to follow suit. Some nightclubs have a dress code, which usually means no jeans, T-shirts, sneakers or shorts.
Business Hours
Business Hours
Banks: Weekdays from 9 a.m. to 3 p.m. Some do business on Saturday and Sunday.
Offices: Weekdays from 9 a.m. to 7 p.m., with two-hour break for lunch.
Shops: Every day from 10 a.m. to 7 p.m.; those along the major tourist areas stay open till 10 p.m. and even later.
Currency
Currency and Credit Cards
Mexican Pesos. American funds are widely accepted, though we recommend buying some pesos, especially for shopping at the Mercado and tips. Currency can be exchanged at casas de cambio (exchange houses), banks, and hotels, though the latter usually have the worst rates. ATMs are readily available and accept foreign bankcards. Major credit cards are widely accepted. Traveler’s checks or letters of credit in U.S. dollars issued by well-known banks or travel organizations are readily negotiable in banks and hotels. Sterling traveler’s checks are not readily negotiable except at head offices of banks in the country's capita, and may be subject to a considerable discount. To avoid additional exchange rate charges, travelers are advised to take traveler’s checks in U.S. dollars.
Taxes
International Airport Departure Tax
The airport departure tax is around US$18 (or the equivalent in pesos). This tax is usually included in the price of your ticket, but check to be certain.


Drinking Water
Drinking Water
Most hotels have purified water. However, bottled water is recommended for drinking. Tap water is not recommended.


Electricity
Electricity
120 volts, 60 cycles AC (same as the U.S.).



Medical
Medical Attention
Visitors requiring the services of a doctor should contact the front desk of their hotel. Doctors are on call 24 hours a day.


Time Zone
Time
Acapulco is on Central Standard Time.



Tipping
Tips on Tipping
Restaurant tipping is 15 to 20 percent for good service. Local sales tax (I.V.A.) is fifteen percent and should not be mistaken for gratuity. Porters should get approximately US$1.00 per bag; hotel maids should get US$.50 to US$1.00 per day. Taxi drivers do not expect tips unless you hire them for several hours or if they handle baggage for you. Don’t forget to tip your guides! It's also customary to tip washroom and parking attendants-even kids who watch your car-a few pesos are always greatly appreciated.
Police
Tourist Police
Officers will help with any tourist information you may require, as well as aid you in case of any incidents. They only work in the tourist areas, and are most frequently seen helping children, seniors and visitors cross the busy Costera.
Car Rental
Car Rentals
You must be at least 25 years old and have a major credit card to rent. Acapulco is an easy city to drive around: most hotels and attractions are on the main avenue, or "Costera", which follows the shore of the bay from one end to the other.